Terms & Conditions

Last Updated: 09/08/2025

Welcome to Goldylocks. By using our website, purchasing our products, or engaging with our services, you agree to be bound by the following Terms & Conditions. Please read this document carefully before using our site.

1. General Information

Goldylocks (“we,” “our,” “us”) operates this website and offers products for personal use. We reserve the right to update, change, or replace any part of these Terms & Conditions at any time, and continued use of the site following any updates constitutes your acceptance of those changes.

2. Product Information

We make every effort to ensure that product descriptions, photographs, and colours are displayed as accurately as possible. However, variations may occur due to lighting conditions, screen settings, or the natural characteristics of human hair. All products are subject to availability, and we may discontinue items without prior notice.

3. Pricing and Payment

All prices are listed in GBP (£) and may change without notice. Full payment must be received before an order is processed and dispatched. We accept various payment methods, which are processed securely through third-party providers.

4. Shipping

We aim to process and dispatch orders promptly, but delivery times may vary depending on your location, courier performance, and other factors beyond our control. Once your order has been shipped, you will receive tracking details. Customers are responsible for ensuring that shipping information provided at checkout is accurate, and we are not liable for delays or losses caused by incorrect addresses.

5. Returns and Exchanges

We want our customers to be happy with their purchases. Returns may be accepted if the item is in its original, unopened packaging and meets the conditions set out in our returns policy. Due to hygiene reasons, we cannot accept returns on hair products that have been worn, tried on, or removed from their original seals. Customers are responsible for return shipping costs unless otherwise stated.

6. Use of Our Website

You agree to use our website for lawful purposes only and not to engage in any activity that violates these Terms & Conditions. We reserve the right to refuse service to anyone at any time for any reason.

7. Copyright and Intellectual Property

All content on this website, including but not limited to text, images, product designs, graphics, logos, and layout, is the property of Goldylocks or its licensors and is protected under copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, transmit, display, or otherwise use any content from this website without our prior written consent. Any unauthorised use of our content is strictly prohibited and may result in legal action.

8. Limitation of Liability

Goldylocks will not be liable for any damages resulting from the use or misuse of our products, including indirect or consequential losses. Products should always be used in accordance with the instructions provided.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Kingdom, and any disputes will be subject to the exclusive jurisdiction of the UK courts.

Contact Us

If you have any questions about these Terms & Conditions, please email infogoldylocks.uk@gmail.com or contact us through Instagram and TikTok at @goldylocks.